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Joined: Sun Mar 04, 2012 9:19 am
Posts: 2
Hi,

i'm using the plugin edition with firefox / chrome

i have a tiff file on a server (previously scanned with dynamic twain) and download it with httpdownload

the file is shown correctly in the viewer.

however , i want to popup the image editor with the same loaded image .
at this time it crash and have to kill the plugin-container .

my code :
loading the file :

var Plugin = document.embeds[0];
var file1 = '/scans/file.tif';
Plugin.HTTPDownload('192.168.1.2',file1);


then a link can call the editor :

<a href="" onclick="javascript:var Plugin = document.embeds[0];Plugin.ShowImageEditor();">Zoom</a>


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Joined: Tue Nov 08, 2011 7:41 pm
Posts: 51
Location: Vancouver
Kindly provide the information below:
What is the version of Dynamic Web TWAIN?
What is your browser (name, version, edition)?
Is it only happened to particular images?

Your code seems fine to me.

If possible, could you please send the TIFF file to twainsupport@dynamsoft.com? We need to test the TIFF file on our side.

_________________
Robby Jackson
TWAIN Support Team
TWAIN ActiveX/Plug-in for Web Applications, Scanner COM Control
TWAIN .NET Component/SDK for Desktop Applications

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Image


   


Joined: Sun Mar 04, 2012 9:19 am
Posts: 2
What is the version of Dynamic Web TWAIN? 6.3.1 plugin edition hosted on a centos server
What is your browser (name, version, edition)?
firefox 10.0. / Chrome 17.0 on windows 7
Is it only happened to particular images?
it happens to all images

the process is like that :
i use the plugin to scan a doc and upload the scanned doc to the server (into /scans folder)
then i download the same previous scanned file and open it
i don't use files not created outside the dynamic twain

image is loaded successfully (i can see it)
when i click on the lick to popup the editor, the image goes blank and popup editor freeze
it's only at the ShowImageEditor() that it crash


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Joined: Tue Mar 08, 2005 12:23 am
Posts: 1706
Hi saidmsl,

For this issue, can I schedule an online meeting between you and our developers?

Our developers are available from 5PM - 2AM PST. What time is good for you?

Best Regards,

_________________
Vincy
Dynamsoft Support Team
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