setup dynamic twain 4.1 trial

totti240282 · **Joined:** Mon Mar 12, 2007 3:28 am **Posts:** 10

Error reading installation information ??

why ???

i'm sorry i'am italy.....

Robert · **Joined:** Mon Mar 07, 2005 11:11 pm **Posts:** 866

There are two possible reasons:
1. The installation package is somehow damaged. Could you please download it again?

2. You do not have administrative right. Please make sure you log in as a administrator when you install the software.

Thanks.

totti240282 · **Joined:** Mon Mar 12, 2007 3:28 am **Posts:** 10

1)no

2)no

other ???

Robert · **Joined:** Mon Mar 07, 2005 11:11 pm **Posts:** 866

Please check the advanced security settings for the installation package and make sure no permission on the installation package is denied for your account. The advanced security settings can be found by:

1. Right clicking the installation package
2. Selecting the "Security" tag
3. Clicking the "Advanced" button

Thanks.

totti240282 · **Joined:** Mon Mar 12, 2007 3:28 am **Posts:** 10

same problem

Robert · **Joined:** Mon Mar 07, 2005 11:11 pm **Posts:** 866

Did you install the software fron Terminal Service?

totti240282 · **Joined:** Mon Mar 12, 2007 3:28 am **Posts:** 10

Terminal Service?
I had unistall the software for problems, and from that day in then they give that error to me

Robert · **Joined:** Mon Mar 07, 2005 11:11 pm **Posts:** 866

Would you please let me know more information about this issue so that we could look into this problem more closely?

1. Which OS are you using?
2. How did you uninstall Dynamic TWAIN from your machine previously? Did you delete some files manually?

Thanks.

totti240282 · **Joined:** Mon Mar 12, 2007 3:28 am **Posts:** 10

1. Which OS are you using?
windows xp professional sp2

2. How did you uninstall Dynamic TWAIN from your machine previously? Did you delete some files manually?

yes

Robert · **Joined:** Mon Mar 07, 2005 11:11 pm **Posts:** 866

Do you remember which files you deleted manually?

Thanks.

totti240282 · **Joined:** Mon Mar 12, 2007 3:28 am **Posts:** 10

some files(ocx) in the system32

Robert · **Joined:** Mon Mar 07, 2005 11:11 pm **Posts:** 866

The possible cause of this issue is that the initialization of InstallShield Wizard failed.

You can try searching the "Dynamic TWAIN 4.1 TRIAL.msi" file under the directory "C:\WINDOWS\Downloaded Installations\" and installing Dynamic TWAIN from the Windows Installer Package directly. If the MSI file can not be found, please feel free to let me know. If the error still exists, I suggest that you reinstall the OS of your PC.

Thanks.

totti240282 · **Joined:** Mon Mar 12, 2007 3:28 am **Posts:** 10

Quote:

I suggest that you reinstall the OS of your PC.

if is a registry problem ???

Robert · **Joined:** Mon Mar 07, 2005 11:11 pm **Posts:** 866

So far we have not confirmed it is a registry problem. Have you tried installing Dynamic TWAIN from the Windows Installer Package ("Dynamic TWAIN 4.1 TRIAL.msi" file) directly?

Thanks.

totti240282 · **Joined:** Mon Mar 12, 2007 3:28 am **Posts:** 10

Dynamsoft TWAIN Products

setup dynamic twain 4.1 trial

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