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Joined: Wed Jul 09, 2014 7:03 am
Posts: 13
Hi. When I try to instantiate webtwain I get this error:

Code:
ReferenceError: aryICSs is not defined
    for (var j = 0; j < aryICSs.length; j++) {


Any idea what could be causing the error? I did try running the demo and it was running well but during integration to my app(RoR) I get this error.

Thanks.


   


Joined: Wed Jul 09, 2014 7:03 am
Posts: 13
Just to add that I was able to scan successfully but the JS error is still there.


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Joined: Tue Mar 08, 2005 12:23 am
Posts: 1706
Hello gabrencillo,

Thank you for contacting us.

aryICSs is defined in dynamsoft.imagecapturesuite.initiate.js file for ImageCapture Suite.

May I ask which product are you evaluating, Dynamic Web TWAIN or ImageCapture Suite?
If it's Dynamic Web TWAIN, please do not change dynamsoft.webtwain.initiate.js file.
If it's ImageCapture Suite, please do not change dynamsoft.imagecapturesuite.initiate.js file.

Please let me know if the issue persists.

Regards,

_________________
Vincy
Dynamsoft Support Team
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Joined: Wed Jul 09, 2014 7:03 am
Posts: 13
Hi Catherine.

I'm evaluating Dynamic Web Twain.


   


Joined: Wed Jul 09, 2014 7:03 am
Posts: 13
Just to add that it happens because I am hiding the div that contains the viewer. Any way to get around that?


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Joined: Tue Mar 08, 2005 12:23 am
Posts: 1706
Hi gabrencillo,

gabrencillo wrote:
Just to add that it happens because I am hiding the div that contains the viewer. Any way to get around that?

If you hide our control in your page, it will not initiate properly. My suggestion will be if you can set the div to 1*1 instead of invisible.

Please try that and let me know if it works.

Regards,

_________________
Vincy
Dynamsoft Support Team
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Joined: Wed Jul 09, 2014 7:03 am
Posts: 13
That worked. Thanks.


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