image captured half of paper

mozo · **Joined:** Thu Aug 25, 2011 5:59 am **Posts:** 1

Hi all,

i've tried to scan image via Dynamic Web TWAIN. The image has been created on disk when the program run completely.
But i got image half of paper that i loaded (i meant the paper that i loaded to tray ,there was a full image on that ,but when after scan via Dynamic Web Twain ,image file has been created half of it).
How can i solve this problem ?

i implemented by Java ,running on Linux Platform
HP Photosmart Prem C410 Series which i scanned

Thanks

Catherine · **Joined:** Tue Mar 08, 2005 12:23 am **Posts:** 1075

Hi Mozo,

I checked our email system and found that our support team is now looking into the issue for you.

To help us pinpoint the issue, please send your scan page to twainsupport@dynamsoft.com. Our team will check the code for you.

Best Regards,

Dynamsoft TWAIN Products

image captured half of paper

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