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Joined: Thu Mar 12, 2015 7:16 pm
Posts: 1
Hello

We used Dynamic .NET TWAIN v. 4.3 in WinForms applications for a long time time with no problems.
But the latest deployment of DynamicDotNetTWAIN.dll was in a Secure Zone on quite restricted enviromnent (Citrix, Windows Server 2008 R2) and we have a problem.
Our customer complains our the scan functionality and states that this is very slow when ScanUtil.exe launches (very simple app that uses DynamicDotNetTWAIN.dll).

I tried to have some informations on your site under FAQ and forum but with no results.

Can you tell me what requirements of DynamicDotNetTWAIN.dll are?
What can cause such problem?
When the app starts it takes 30-60 seconds. This happens when the library is initialized.
By the way I have limited access to the customers secure zone.

Can you help us?
Thanks beforehand.


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Joined: Tue Mar 08, 2005 12:23 am
Posts: 1691
Hi Rosalie,

As suggested by our R&D team, you may have a test on that customer system with some profiling tools, such as Performance and Diagnostics in Visual Studio or ANTS Performance profiler. So that you can know the exact time distribution and identify the big chunk.

Please let me know how it works.

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Vincy
Dynamsoft Support Team
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