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Joined: Wed Aug 10, 2016 3:59 am
Posts: 2
Hello,
recently some of the clients started reporting an issue that they see modal with the warning message before document scan (It seems that only Fujitsu scanners have that issue).

Full error text is in this image: Image.

Is there anything can be done to ensure that this modal won't be shown?


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Joined: Tue Mar 08, 2005 12:23 am
Posts: 1704
Hi Dmitrijp,

Thanks for contacting us!

Could you set IfDisableSourceAfterAcquire to true to see if it helps? By the way, did the issue occur in our online demo, too?

Please keep me updated.

Regards,

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Vincy
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Joined: Wed Aug 10, 2016 3:59 am
Posts: 2
Didn't tried setting IfDisableSourceAfterAcquire to true. The issue was fixed by adding CloseSource() before calling OpenSource().

Code:
DWObject.SelectSource();  // or, use SelectSourceByIndex
DWObject.CloseSource();   // call CloseSource to ensure the source is not occupied by other programs
DWObject.OpenSource();


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Joined: Tue Mar 08, 2005 12:23 am
Posts: 1704
Hi Dmitrijp,

Thanks for the update.

Regards,

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Vincy
Dynamsoft Support Team
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Joined: Thu Nov 16, 2017 12:16 am
Posts: 1
Hello,

I am connecting my scanner to my PC but it gives me error configuration services so can give me suggestion about this error.

Scanning microfilm


Last edited by jersy123 on Fri Nov 17, 2017 9:22 pm, edited 1 time in total.

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Joined: Tue Mar 08, 2005 12:23 am
Posts: 1704
Hi Jersy123,

Thanks for contacting Dynamsoft!

May I know if you can reproduce the issue in our demo?

Regards,

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Vincy
Dynamsoft Support Team
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